Refund & cancellation policy

When a refund is available

After verification, a refund is available for duplicate successful charges for the same document-pack purchase, or for a paid download that fails and cannot be resolved through support. Quotation packs cover the saved document's quotation, estimate and proposal PDF and Word exports. Catalogue packs cover the saved catalogue's PDF and JPG exports and price-list variant.

If a payment is pending or the browser closes during checkout, check the saved payment status before making another payment. Keep the order reference so support can investigate the provider record.

Digital delivery and cancellation

These are digital document packs. General cancellation or change-of-mind refunds are not available after successful digital delivery. The exceptions for duplicate charges, unresolved paid download failures and rights under applicable law remain available. Review your draft and the displayed pack details before paying.

How an approved refund is returned

Approved refunds are initiated through the payment provider to the original payment method. The time for funds to appear depends on the provider and your bank or payment instrument. Support can share the refund reference when available; a bank-processing date is not guaranteed.

Test mode uses Cashfree's sandbox and does not transfer real money, so test activity does not create a real-money refund.

Lost access after paying

Changing browsers, clearing local storage or losing the private payment ownership key can prevent automatic recognition of a purchase. Keep downloaded files and your order reference. Contact support before paying again so the payment and access problem can be checked.

Do not send card details, banking passwords, OTPs, identity documents or private ownership keys. You do not need to email complete customer documents to report a payment issue.